How can we help you?

Kyikyi Eyewear aspires to be the top prescription eyewear store in the country. We have the best quality prescription lenses and frames, at the best prices available on the market! Additionally, we prioritize customer experience and satisfaction above all else, and so we provide free express shipping to our beloved customers.

We pride ourselves in having redefined customer service in Ghana. No longer must you break the bank in order to obtain the quality eyewear you deserve.

Kyikyi Eyewear - Your style, Your choice®

Simply add as many frames as you wish to your shopping cart while browsing our store. Make sure to select whether you want prescription lenses and the type that you desire. Finally, upload a picture of your prescription and proceed with the order.

 - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select a payment method for the glasses - we will ship your package within around 2 to 5 business days.

Our support team is always happy to guide you at any step!

No worries, simply book an appointment with one of our partnered optometrists at a time which is convenient for you. This is done simply by navigating to our "Book an Appointment" page.

Alternatively, you can get an eye test done at most hospitals or optometrist shops around the country. Once you have your prescription, simply take a picture and upload it when selecting your frames before you place your order.

Unfortunately, some stores or optometrists will attempt to pressure you into buying frames from them because they have conducted your eye test. 

Do not panic! By law, your eye prescription is yours, and no optometrist/store can withhold it from you. You are free to take and use your prescription to shop anywhere you want. 

Remember it will always be " Your Style, & Your Choice"  ;)

If you require more guidance we are more than happy to assist. Contact us at support@kyikyionline.com or call us at +233 (0) 599006448. 

We provide the safest and quickest payment methods:

• MTN Mobile Money
• AirtelTigo Money
• VISA Card
• Mastercard
• American Express
• Ozow

You can email us at support@kyikyionline.com our customer service agent will get back to you as soon as possible (usually expect a reply within 1 business day). 

You can also call us at +233 (0) 599006448 on weekdays from 9am - 5pm.

For details regarding our current available consultation options and their respective prices, kindly navigate to our "Book appointment" section or click here.

For more information or assistance call us at +233 599006448 or email us at support@kyikyionline.com

You can book an appointment with our partnered optometrists during work hours (9am-4pm) on weekdays that are convenient for you. (Provided that the chosen time slot has not been booked by another customer) .

There are no shipping costs! 

Kyikyi Eyewear offers free express shipping to all of our customers residing in our shipping zones.

Yes, it is a very simple process. 

All you have to do is our website kyikyionline.com, navigate to the "Account" section, and select track order (or click here). Once there you will be able to use your order number and your email address to track your order.

After placing your order we will automatically send you your order number in a confirmation email. 

We will send you a confirmation email when the payment for your order has been received. In this email you will find your order number, order summary, and a button you can click to track your order. 

Sometimes this email will end up in your spam folder. If you did not receive anything, you might have written your email incorrectly. You can always contact us at support@kyikyionline.com

Orders can be cancelled or changed within 2 hours of ordering. We cannot extend this due to the automatic processing with our suppliers. Please send an email as soon as possible to support@kyikyionline.com

Addresses can be changed within 8 hours of ordering. We cannot extend this due to the automatic processing with our suppliers. Please send an email as soon as possible to support@kyikyionline.com

Disclaimer: We are not responsible for any fault addresses, which may cause in a lost item. 

If you love your Kyikyi's as much as we do, we know you will be wearing them every day. We recommend that you follow the care instructions below:

• Keep in protective case when not in use.

• Avoid wearing on top of your head to prevent misshaping of frames and stretching of the hinges.

• Place your frames lens side up to avoid scratching.

• Make sure to clean your lenses with the microfiber cleaning cloth in order to efficiently protect and prolong the longevity of your lenses.